Refund & Return Policy

Last Updated: August 9, 2026

Thank you for choosing Eduxos. We create and provide digital educational resources, including printable worksheets, activities, games, and other downloadable learning materials.

Because our products are digital and can be accessed immediately after purchase, we have a specific refund policy for digital products.

1. Digital Products

All products sold through Eduxos are digital products. No physical products are shipped.

After a successful purchase, you receive access to download the digital files you purchased.

Because digital products can be downloaded and retained after purchase, all sales are generally final once the digital product has been accessed or downloaded.

2. When We May Offer a Refund

Although digital purchases are generally non-refundable, we may offer a refund or another appropriate solution in certain circumstances, including:

  • The purchased file is corrupted or defective and we are unable to provide a working replacement.
  • You are unable to access or download your purchased product due to a technical issue on our side.
  • You were charged more than once for the same purchase due to a duplicate transaction.
  • The product you received is substantially different from the product description.
  • Another exceptional circumstance is determined by Eduxos to justify a refund.

Where possible, we may first attempt to resolve the issue by providing a replacement file or helping you access your purchase.

3. Non-Refundable Situations

We generally cannot provide refunds for:

  • Change of mind after purchase
  • Accidentally purchasing the wrong product
  • Products that have already been downloaded or accessed
  • Failure to read the product description before purchasing
  • Purchasing a product that is not suitable for your intended use
  • Lack of access to a compatible device, software, printer, or internet connection
  • Printing or paper-quality issues caused by your printer or printing settings

Please carefully review the product description, preview images, included file types, and other available information before completing your purchase.

4. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

If we can verify that the purchases were duplicated, we will review the transaction and may issue a refund for the duplicate purchase.

5. Technical Problems

If you experience a problem downloading or opening a purchased file, please contact us before requesting a refund.

Please provide:

  • Your order email address
  • Your order number, if available
  • The name of the product
  • A brief description of the problem

We will do our best to help you resolve the issue.

6. Refund Requests

To request a refund or report a problem with a purchase, please contact us through our Contact Us page.

Please include enough information for us to identify your order and understand the issue.

We will review each request individually and respond as soon as reasonably possible.

7. Approved Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

8. Payment Providers

Payments on Eduxos may be processed through third-party payment providers, including PayPal and Stripe.

Refunds may be subject to the applicable processing procedures and terms of the payment provider used for the transaction.

9. Policy Changes

Eduxos may update this Refund & Return Policy from time to time to reflect changes to our products, services, or applicable requirements.

Any changes will be posted on this page, and the Last Updated date will be updated accordingly.

10. Contact Us

If you have a question about a purchase, download, or refund request, please contact us through our Contact Us page.